Not every online casino deserves your trust, and it can be hard to tell which ones. This page collects online casinos that other players and third-party review sites have complained about: reports of unpaid winnings, licences that are hard to check, support going quiet during a withdrawal, or sites that have closed. I am James Huntington, an SEO and content specialist. I am not a casino operator, a regulator or a lawyer. This is my own list, and I have checked every entry on it. Where I quote a rating or a player report, it comes from the public source named. If you think an entry is wrong, or you have had a bad experience with a casino that is not listed, please use the contact page.
How I decide what goes on this list
A casino is listed here because I found one or more of the following reported on third-party sites. These are the reports I checked before adding a casino.
| Type of report | What it means |
|---|---|
| Reported non-payment of winnings | Players say winnings were refused, delayed indefinitely, or capped at small weekly amounts |
| Licence that is hard to verify | A licence number that could not be found on the regulator’s website, or operating in markets where it does not appear to hold a local licence |
| Support going silent | Reports of silence on withdrawal requests or support tickets while funds remain on the site |
| Bonus terms | Reports of vague or retroactively applied bonus terms used to void winnings |
| Reported closures | Sites reported as offline or closed, with players saying balances were left unresolved |
| Short operating history | Sites reported as appearing and closing within months |
Most Wanted: The Most Complained-About
These casinos have the most prominent public complaints that I came across. Ratings are as shown by the cited third-party sites when I wrote this page and may have changed, so please check the current figures yourself.
1. Blazzio Casino
Reported concern: Restrained payouts and a very low safety rating
Casino Guru showed Blazzio Casino with a Safety Index of 3.2 out of 10 (“Very Low”) when I wrote this. Players on third-party sites report winnings being held, questioned or denied. Casino Guru’s write-up advises caution and suggests looking at casinos with a higher rating. I could not confirm which licence, if any, the site relies on.
| Detail | What I found |
|---|---|
| Safety Index (Casino Guru) | 3.2 / 10 – Very Low (as shown when written) |
| Reported complaint | Winnings withheld or delayed |
| Licence | I could not confirm this |
| My reading | Reports suggest caution before depositing |
2. El Royale Casino / Red Dog Casino / Las Atlantis Casino
Reported concern: Reported shared operator, low safety ratings, withdrawal capping
Review sites describe El Royale, Red Dog and Las Atlantis as sharing an operator, infrastructure and support. Casino Guru showed all three with a Safety Index of 4.9 (“Low”) when I wrote this. Third-party reports include a jackpot winner saying they were limited to $500 a week after winning $5,000, and players saying they sent identity documents and then heard nothing. I could not find a clearly named operator, which makes it harder to check who is responsible. I have grouped the three because the reports I found apply to all of them.
| Detail | What I found |
|---|---|
| Safety Index (all three) | 4.9 / 10 – Low (as shown when written) |
| Reported complaint | Withdrawal capping; silence after verification |
| Operator | I could not find a clearly named operator |
| My reading | Reports suggest caution |
3. MelBet Casino
Reported concern: Reported account closures after winning, withdrawal blocks, licensing questions
Players on independent review platforms report accounts blocked soon after significant withdrawals, deposits not credited despite bank confirmation, and withdrawals left “under review” with no timeline. As I understand it, MelBet operates under a Curacao sub-licence, and some players say it accepts customers in markets where it holds no local licence. I am not a lawyer and have not checked this myself. Some players report very large unanswered withdrawals. These are other people’s accounts.
| Detail | What I found |
|---|---|
| Licence | Reported as a Curacao sub-licence; local licensing in other markets not confirmed by me |
| Reported complaint | Accounts blocked after winning; withdrawal blocks; uncredited deposits |
| Complaint volume | Frequently reported across several review platforms |
| My reading | Reports suggest caution |
4. Yoju Casino
Reported concern: Reported link to an affiliate network with a poor reputation; delays on large wins
Third-party sources link Yoju Casino to Traffic Hunts Affiliates, which some affiliate networks are reported to have blacklisted over communication and payment issues. Player complaints on review sites include a EUR3,500 win that could not be withdrawn because of payment provider issues, and a $450 jackpot win held for 30 days while the casino said it awaited “confirmation from the provider”. Casino Guru showed a Safety Index of 6.0 (below average) when I wrote this.
| Detail | What I found |
|---|---|
| Safety Index (Casino Guru) | 6.0 / 10 – Below average (as shown when written) |
| Affiliate network | Traffic Hunts Affiliates (as reported by third parties) |
| Reported complaint | Large wins held for long periods |
| My reading | Reports suggest caution |
5. Aussie Play Casino
Reported concern: Low safety rating and reported withdrawal delays
Casino Guru showed a Safety Index of 4.9 (“Low”) when I wrote this. Reviews describe the casino as using RTG (RealTime Gaming) software with a Curaçao Gaming Authority licence and as aimed at Australian and American players. Player complaints on review sites mention withdrawal delays and lots of document requests followed by silence.
| Detail | What I found |
|---|---|
| Safety Index (Casino Guru) | 4.9 / 10 – Low (as shown when written) |
| Licence | Reported as Curacao |
| Reported complaint | Withdrawal delays; verification then silence |
| My reading | Reports suggest caution |
6. Luckbox Casino
Reported concern: Reported closed
Luckbox was an esports-focused betting and casino platform. I have seen reports that it has stopped operating. If a site has closed, players with a balance may find it hard to get any resolution. If you see a site still presenting itself as Luckbox, be careful, as it could be an imitation.
| Detail | What I found |
|---|---|
| Reported status | Closed |
| Concern | Possible outstanding player balances |
| My reading | Check before depositing anywhere using this name |
7. Buzzluck Casino
Reported concern: Reported termination by AskGamblers
I have seen it reported that AskGamblers terminated Buzzluck Casino’s listing for being unresponsive to player complaints. Check AskGamblers for the current status. Players also report withheld winnings, uncredited deposits and unresponsive support.
| Detail | What I found |
|---|---|
| AskGamblers status | Reported as terminated for unresponsiveness (check the site for the current position) |
| Reported complaint | Withheld winnings; unresponsive support |
| My reading | Reports suggest caution |
8. Chipstars Casino
Reported concern: Reported as accepting UK players without a UK Gambling Commission licence
Chipstars is reported to operate under a Curaçao Gaming Authority licence with no UK Gambling Commission authorisation, while accepting UK players. As I understand it, UK-facing gambling operators need a UKGC licence, and UK-licensed protections such as GamStop and the UKGC complaints route may not apply at an unlicensed site. I am not a lawyer, so check the UKGC register and the UKGC’s own guidance. Players also report non-payment of winnings after verification.
| Detail | What I found |
|---|---|
| Licence | Reported as Curacao only; not found on the UKGC register by third parties (check yourself) |
| Concern | UK licensing and UK player protections |
| Reported complaint | Non-payment of winnings |
| My reading | UK players should check the UKGC register before using it |
9. Betmaximus Casino
Reported concern: No payment of winnings and no reply from support
I have seen it reported that Betmaximus Casino did not pay winnings, and that the casino did not reply through live chat, the contact form or email. Please check what players are saying on third-party review sites before depositing. If you have had a different experience, see how to dispute an entry below.
10. Goldex Casino
Reported concern: No payment of winnings and no reply from support
I have seen it reported that Goldex Casino did not pay winnings, and that the casino did not reply through live chat, the contact form or email. Please check what players are saying on third-party review sites before depositing. If you have had a different experience, see how to dispute an entry below.
11. Mr West Casino
Reported concern: No payment of winnings and no reply from support
I have seen it reported that Mr West Casino did not pay winnings, and that the casino did not reply through live chat, the contact form or email. Please check what players are saying on third-party review sites before depositing. If you have had a different experience, see how to dispute an entry below.
12. SlotGems Casino
Reported concern: No payment of winnings and no reply from support
I have seen it reported that SlotGems Casino did not pay winnings, and that the casino did not reply through live chat, the contact form or email. Please check what players are saying on third-party review sites before depositing. If you have had a different experience, see how to dispute an entry below.
Full List of Casinos Mentioned
This table covers every casino currently on the list. The entries are short summaries of reports from third-party sites and players that I have checked. Casinos in the section above are repeated here for completeness.
| Casino | Reported concern (third-party reports,) | Reported status |
|---|---|---|
| APXbet | Unverifiable licensing – player complaints about restricted accounts and non-payment | Active; concerns reported |
| Aussie Play Casino | Low Safety Index 4.9 – withdrawal delays – targets AU/US players in under-regulated markets | Active; concerns reported |
| Betheat | Reported as no longer reachable – operated briefly before going offline with outstanding player queries | Reported closed |
| Betmaximus Casino | Reported non-payment of winnings and support going silent: no replies via live chat, contact form or email | Active; concerns reported |
| BIG5 Casino | Curaçao Gaming Authority licence not enforced – withdrawal complaints – poor player support response times | Active; concerns reported |
| BIGWINS | Short-lived operation – launched and closed within months, as reported | Reported closed |
| Bitdice | Crypto casino with licensing concerns – player complaints about withdrawal restrictions and account closures | Concerns reported |
| BitFiring | Short-lived crypto casino – reported as disappearing without notice – no verifiable licensing | Reported closed |
| Blazzio Casino | Safety Index 3.2 (Very Low) – high rate of restrained payouts – winnings withheld | Active; concerns reported |
| BlueChip | Account verification reportedly used to delay withdrawals indefinitely – support unresponsive after documents submitted | Concerns reported |
| Bombastic Casino | Reported as offline without notice – short operational history – no communication with players on closure | Reported closed |
| Buzzluck Casino | Reported as terminated by AskGamblers for being unresponsive to player complaints – withheld winnings | Reported terminated by AskGamblers |
| Casino Jefe | Self-exclusion requests reported as ignored – bonus terms reportedly used to void winnings after requirements met | Concerns reported |
| Casitsu | Reported closed with outstanding complaints unresolved – players unable to withdraw pending balances at time of closure | Reported closed |
| Chipstars | Reported as accepting UK players without a UKGC licence – non-payment complaints reported | Active; reported as accepting UK players without a UKGC licence |
| Clobet | No verifiable licence – unresponsive support – player complaints about account access being revoked | Concerns reported |
| Cyber.bet Casino | Account closures reported without explanation after winning – bonus abuse accusations reportedly used to deny payment | Concerns reported |
| depositwin | Short-lived – reported as disappearing within months of launch – no ongoing customer support reported | Reported closed |
| Dolce Vita Casino | Reported closed – players reported outstanding withdrawal requests at time of closure with no resolution offered | Reported closed |
| El Royale Casino | Low Safety Index 4.9 – reported same operator as Red Dog and Las Atlantis – withdrawal capping and non-payment reported | Active; concerns reported |
| Foggystar | Reported as offline without notice – no traceable licensing – no player support reported after closure | Reported closed |
| Goldex Casino | Reported non-payment of winnings and support going silent: no replies via live chat, contact form or email | Active; concerns reported |
| HappySpins | Reported closed – short operational period – player complaints about non-payment reported as unresolved at closure | Reported closed |
| Haz Casino | Short-lived – reports of withdrawal requests going unanswered – accounts reportedly frozen without explanation | Reported closed |
| K8 Casino | Crypto casino – withdrawal restrictions reportedly imposed without prior notice – support unresponsive on large win queries | Concerns reported |
| Kas Casino | No verifiable licence – reported as disappearing after brief operation – no player support route reported | Reported closed |
| Las Atlantis Casino | Low Safety Index 4.9 – reported same operator as El Royale and Red Dog – withdrawal capping and non-payment reported | Active; concerns reported |
| LegendPlay | Operated briefly – no sustained licensing evidence found – player complaints reported as unanswered before closure | Reported closed |
| Leonbet | Account restrictions applied after winning – complaints about limits imposed without prior notice or explanation | Concerns reported |
| Luckbox | Reported closed – players with outstanding balances may have no recourse | Reported closed |
| Lucky Red Casino | 2,814 black points on Casino Guru when I wrote this – 10 direct complaints plus 21 related casino complaints, as shown there | Concerns reported |
| LyraCasino | Reported as no longer reachable after short operation – licensing not verifiable – players report being unable to contact support | Reported closed |
| MelBet | Accounts blocked after winning – withdrawal blocks – reported by some players to operate without local licences in some markets | Active; concerns reported |
| Mr West Casino | Reported non-payment of winnings and support going silent: no replies via live chat, contact form or email | Active; concerns reported |
| Nord Slot | Licensing claims unverifiable – withdrawal delays – player queries reported as unanswered beyond initial automated response | Concerns reported |
| Nordis | Short-lived site – reported closed with no notice to players – no forwarding support or balance transfer reported | Reported closed |
| Omnia Casino | Reported closed – players reported outstanding balance queries at time of shutdown | Reported closed |
| QuickSlot | Short-lived operation – player complaints about non-payment reported as unresolved before site went offline | Reported closed |
| Red Dog Casino | Low Safety Index 4.9 – reported same operator as El Royale and Las Atlantis – payment capping reported by players | Active; concerns reported |
| Rembrandt Casino | Reported closed – went quiet with no communication – players reported pending withdrawals left unresolved | Reported closed |
| RoyalistPlay | Reported as appearing and disappearing within months – no verifiable licensing | Reported closed |
| SlotGems Casino | Reported non-payment of winnings and support going silent: no replies via live chat, contact form or email | Active; concerns reported |
| Spins Heaven | Reported as offline without notice – player support reported as unavailable after closure – no licensing traceable | Reported closed |
| Sugar Casino | Reported closed – players with active accounts at time of closure reported difficulty accessing their balances | Reported closed |
| Tournaverse Casino | Short-lived and reportedly unlicensed – shut down without warning, as reported – no resolution route for outstanding player issues | Reported closed |
| Vegas Nova Casino | Non-payment complaints – withdrawal requests reportedly ignored after initial confirmation – support goes silent | Concerns reported |
| Vegaz Casino | Withdrawal cancellations reported – bonus terms reportedly applied retroactively to deny winnings after requirements met | Concerns reported |
| Winner Casino | Reported closed following acquisition – players reported outstanding balance queries unresolved as site went offline | Reported closed |
| Yoju Casino | Below average Safety Index 6.0 – reported link to Traffic Hunts affiliate network (see above) – large wins reportedly held for long periods | Concerns reported |
| Yolo | Reported as no longer reachable after brief operation – no traceable licensing – no ongoing support reported | Reported closed |
Warning Signs of an Unsafe Casino
Before you deposit at any casino, it is worth running through this checklist. The more items you cannot confirm, the higher the risk.
| Red flag | How to check |
|---|---|
| No verifiable licence number | Go to the regulator’s website (UKGC, MGA, Curaçao Gaming Authority) and search the licence number yourself – do not rely on a logo in the casino footer alone |
| Unnamed operator | Licensed casinos normally name their operating company in the footer. If there is no company name, treat that as a warning sign |
| Withdrawal limits not disclosed upfront | Check that withdrawal limits are stated clearly in the terms before depositing |
| Vague or very long bonus terms | Unclear bonus terms can give a casino grounds to void winnings. If you cannot understand the terms in plain English, think twice about claiming the bonus |
| Support goes silent after a withdrawal request | If live chat worked before your withdrawal request but not afterwards, treat that as a warning |
| No presence on AskGamblers, Casino Guru or Casinomeister | Many established casinos are listed on independent review sites and respond to complaints there. Absence from all three is worth noting |
| Recently launched, no traceable ownership | New casinos are not automatically unsafe, but a brand-new site with no identifiable owner and aggressive bonus offers deserves extra scrutiny |
How to report a casino, or dispute an entry
If you have a documented complaint about a casino that is not on this list, such as non-payment, an account closed after winning, or a licence you cannot verify, please use the contact page. Include the casino name, what happened, the dates and any evidence you have, such as screenshots, emails or transaction records. I read every report, but I cannot independently verify them, so I will treat them as reports.
If you think an entry here is wrong or out of date (for example you run the casino, or the site has changed or paid out), please contact me through the contact page. Tell me which casino, what you think is wrong, and send a link to a public source or other evidence. I will review it and correct, update or remove the entry if the evidence supports that.
A note on playing safely
Nothing on this site is a guarantee of safety. If you play online, check the regulator’s own register, read the terms, and look at complaints on independent sites before depositing. Some links on this site are affiliate links, which means I may earn a commission if you sign up. Take a look at the homepage for the offers I list, and read them with the same caution.
Frequently Asked Questions
How do I know if an online casino has complaints against it?
Check independent review sites such as AskGamblers, Casino Guru and Casinomeister for complaint records and ratings, and read the reports yourself. A low rating or a “terminated” listing on one of those sites is something to weigh, but it is one input, not a verdict.
What should I do if a casino refuses to pay my winnings?
Document everything: screenshots of your balance, transaction history and support chats. Then use the casino’s own complaints procedure. If that fails, you can look at the licensing authority named on the site and at complaint services run by sites such as AskGamblers or Casino Guru. I can’t promise any of them will resolve it.
Are Curacao-licensed casinos safe?
I can’t say that any casino is safe. As I understand it, Curacao licensing has changed in recent years, and many people consider its player protections to be weaker than those of regulators such as the UKGC or MGA. A Curaçao Gaming Authority licence alone is not a reason to trust or distrust a casino, so check the details yourself.
Can I get my money back from a casino on a list like this?
It depends on the situation. If the casino is still operating, complaint services on review sites may help, though outcomes vary. If it has closed, recovery may be unlikely. If you paid by card, it may be worth asking your bank or card provider about a chargeback.
Is it illegal to play at an unlicensed casino?
It depends on the country, and I am not a lawyer. As I understand it, in many places the rules are aimed at operators rather than players, but that isn’t universal, so check your own regulator. Either way, you may have little regulatory protection or recourse at an unlicensed site. In the UK, GamStop and UKGC protections apply to UKGC-licensed operators, and may not cover an unlicensed site.
What does “terminated” mean on AskGamblers?
As I understand it, AskGamblers can end a casino’s listing when the operator stops responding to complaints on the platform. Check AskGamblers for the exact wording and current status of any casino.
James Huntington
Before you join any casino Telegram channel, read how to verify a real casino Telegram channel. My other guides are in the Telegram casino guides section.
Last updated 29 October 2026 by James Huntington.